Customer privacy policy
PERSONAL DATA PROCESSING
1. The personal data you provide to Panea AB, Box 120 97, 102 23 Stockholm is processed securely and with discretion. We ensure your personal data are stored and processed in a secure manner.
THIRD PARTIES
2. Your personal data won’t be disclosed to unauthorised parties. However, we will need to share it within Panea AB or, sometimes, with third parties. Your personal data will be shared with the following:
a. Data service providers. Your data will be stored on their servers, which are only accessible via secure, encrypted connections.
b. Customer service. They’re the first link in the customer support chain. Personal data are shared in order to handle service matters quickly and efficiently.
c. Credit companies. These perform financial and administrative services such as financing and purchases by invoice. If you chose to pay for your purchase using a financing option, we need to share your personal data with them.
d. Auditors. These provide accounting information. Personal data is shared with them in order to be in accordance with accounting law.
e. Marketing companies. We share your email address with marketing companies in order to carry out targeted marketing campaigns via social media.
f. The authorities. Upon request and in accordance with law and decisions made by the authorities, we share any personal data required by those decisions.
THE PURPOSE OF COLLECTING YOUR PERSONAL DATA
3. Primarily, we need your personal data to be able to process your order. This includes registering your order, creating a contract and processing your payment. Also, if you’ve chosen to pay for your purchase using a financing option, we pass on your personal data so the supplier you or we have chosen can process your payment..
4. We also need to use your personal data to install the equipment you’ve purchased or be able to send the equipment to you, and to be able to validate any warranties connected to the products.
5. We’ll also process your personal data in order to provide the services you request, as well as for statistics and product development. The data can also allow us to tailor content, advertisements and offers to you, and for market research and marketing via email and social media. You can easily opt out of having your personal data used for market research and marketing by contacting our customer service team by telephone (08-510 00 300) or emailing (info@panea.se).
HOW LONG WE STORE YOUR PERSONAL DATA
6. We retain your personal data for as long as is necessary to be able to perform the service or deliver the product requested and for the guarantee to be valid, as well as to be able to complete any administration required. In some cases, it’s also necessary for us to save personal data in order for us to fulfil our legal obligations.
YOUR RIGHTS
7. If you believe any information we hold about you is incorrect or misleading, you can contact our customer service team to request a change by email (info@panea.se) or telephone (08-510 00 300).
8. If you believe we’re handling data about you in a way that violates the General Data Protection Regulation, you can submit a complaint to the Swedish Data Protection Authority.
TRANSFER OF DATA TO THIRD COUNTRIES
9. As a general rule, we and our suppliers and partners only handle your personal data within the EU/ EEA. In cases in which personal data is processed outside the EU/EEA, the Commission has determined that the third country in question must ensure an adequate level of protection or have suitable measures in place to ensure your rights are protected.
Website privacy policy
PERSONAL DATA PROCESSING
The personal data you provide to Panea AB is processed securely and with discretion. We ensure your personal data are stored and processed in a secure manner.
THIRD PARTIES
Your personal data won’t be disclosed to unauthorised parties. However, we will need to share it within Panea AB or, sometimes, with third parties. Your personal data will be shared with the following:
- Data service providers. If you submit an expression of interest or a support ticket via the website, your personal data are stored on data service providers’ servers, which are only accessible via secure, encrypted connections.
- Customer service. DThey’re the first link in the customer support chain. If you create a support ticket via the website, your personal data will be shared with customer service in order to handle service matters quickly and efficiently.
- Google Inc. Our website uses Google Analytics, which helps us generate statistics about the way people use our website. You can download a browser add-on that deactivates Google Analytics using the following link: http://tools.google.com/dlpage/gaoptout/index.html?hl=en
THE PURPOSE OF COLLECTING YOUR PERSONAL DATA
Expressions of interest. We need your personal data to follow up on your expressions of interest. The information you provide to us in the form of, for example, your name, telephone number, email address and home address are processed as a direct result of your expressing interest in our products and services. This is in order to be able to advise and inform you about these by telephone, email or SMS. We’ll use your email address to send newsletters and offers.
Our website. Panea’s website uses Google Analytics, an analysis tool used to study traffic to websites. The programme compiles reports on your behaviour on the website so we can provide content that better meets your needs. This is done in an anonymised way thanks to IP masking, which uses only part of your IP address. Thus it’s not possible to track the activity patterns of an identifiable person on our website. Collected data are used solely for statistical purposes and in a completely anonymised manner.
You can prevent the installation of cookies on your computer through the settings in your browser. Please note that not all functions on the website will be available without cookies. By using the website, you agree to Google’s use of website usage data for analysis as described above. You can download a browser add-on that deactivates Google Analytics using the following link: http://tools.google.com/dlpage/gaoptout/index.html?hl=en
How long personal data are stored
Expressions of interest. The personal data collected when you express interest are deleted after three months. If you’ve subscribed to our newsletter, we’ll save your email address and name until you unsubscribe, which you can do via the link in the newsletter.
Customer support forms. Personal data collected via customer support forms is saved in our database for as long as you’re a customer with us.
Our website. When you use our website, no personal data is saved by us, other than as described above. The personal data of website visitors is anonymised by Google, which means that it can’t be traced back to a specific person.
If you believe any information we hold about you is incorrect or misleading, you can contact our customer service team to request a change or deletion by email (info@panea.se) or phone (08-510 00 300).
If you believe we’re handling data about you in a way that violates the General Data Protection Regulation, you can submit a complaint to the Swedish Data Protection Authority
TRANSFER OF DATA TO THIRD COUNTRIES
We and our suppliers and partners process only your personal data within the EU/EEA. In cases in which personal data is processed outside the EU/EEA, the Commission has determined that the third country in question must ensure an adequate level of protection or have suitable measures in place to ensure your rights are protected.
